Two people walk toward each other from opposite ends of a long footbridge over a misty valley at dawn.

LIANELA

Every side heard. Every step on the record.

The workplace resolution platform that runs a disciplinary hearing from first notice to certified outcome, fairly, and in a way that holds up afterwards.

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An empty hearing room, a long table with identical chairs set evenly on both sides and a glass of water at each place.

Right on the facts. Lost on the process.

A dismissal can be fully justified and still fail at the CCMA, because the hearing was not fair or cannot be shown to have been fair.

Months later the notes are thin, the chairperson has moved on, and nobody can prove who said what. The process becomes the case.

One path. Nothing forgotten.

A chairperson under pressure does not have spare attention. LIANELA gives them one decision at a time, checks each step against the 2025 Code of Good Practice on Dismissal, and will not let a required step be skipped.

Open the caseParties, allegations and the rule said to be broken.
PrepareNotice, time to prepare, the right to representation.
CommenceCharges read and understood before evidence begins.
EvidenceBoth sides lead, question and challenge.
DialogueThe employee's version, heard in full.
DeliberateFindings on a balance of probabilities, with reasons.
SanctionProportionate, consistent, and argued first.
CertifyA signed, serialised record that can be verified.
A man in work overalls speaks calmly at a table, hands open in explanation, a phone lying on the table in front of him.

On appeal, the missing half wins.

When the record only holds the chairperson's side of the room, the version that was never captured is the one that prevails later.

So every participant can join from their own phone with a link and two taps. Each voice is recorded separately and labelled by role, and the server stitches them into one complete account.

Separate streams also mean nobody has to untangle overlapping voices afterwards, or send a recording away to be typed up and billed by the audio minute. The recording is complete, and labelled by speaker, when the hearing ends.

Case software tracks a hearing. LIANELA runs one.

A guided chair

Help in the room, not after it.

Santos, the built-in assistant, flags a missing step or an inconsistent sanction while the hearing is still running. The chairperson decides. Always.

A complete record

What was said, by whom, and when.

Every participant on one timeline, every step and every consent in the audit log. Nothing is reconstructed from memory when a dispute arrives.

A lawful close

The outcome goes out properly.

The certificate, the report and the outcome letter are generated from the record itself, with the employee told of their right to refer the matter to the CCMA.

A hand presses a heavy steel embossing seal into a thick sheet of cream paper.

A record anyone can check.

Every certified document carries a serial number and a QR code. Scan it and see, without logging in, whether it is authentic, revoked or unknown. Drafts are marked as drafts and verify nothing.

Signed records are kept for six years, because the challenges that matter tend to arrive months after the hearing is over.

8steps from first notice to certified outcome
197references mapped to the 2025 Code of Good Practice
2taps for a participant to join from their phone
6years every signed record is kept

Resolve it properly the first time.

See a hearing run from notice to certificate, and what the record looks like when someone challenges it.

Book a demo How a hearing runs